Today Only: GET 50% off + FREE GIFT (worth $14.90)
Today Only: GET 50% off + FREE GIFT (worth $14.90)

FAQ

 

 

If any questions are unanswered please email us at info@hi-life.shop

 

I didn’t receive an order confirmation email.

  • Every order is automatically sent a confirmation email. Please check your spam or junk folder.
  • If still missing, just contact us, and we'll send you a new email confirmation.

How do I track my order ?

  • As soon as your order has been fulfilled, you will receive a shipping confirmation email. This email will include a tracking link, which you will then be able to use to track your order. If you have not received an email yet, not to worry! Your order will usually take around 24-48 hours to be dispatched. 
  • *Please note, tracking can take around 24-48 hours to update after dispatch 

How long does it take to receive my order ?

  • Delivery may take anywhere between 10 and 14 business days depending on location. However, we do our best to get items to you as fast as we can.

Will the HI LIFE massager fit me ?

  • The strong elastic band on the HI LIFE neck massager allows for a wide range of sizes, and fits comfortably on most people. 

Was is your return policy ?

  • We offer free returns on all orders within 14 days of delivery, provided the item and its packaging are in good condition. In the unlikely event that you have received a faulty product, we are able to provide either an exchange, or a full refund of the purchase price.
  • If you would like to make a return, please get in contact with our friendly staff by emailing us at info@hi-life.shop, or through our contact form.